Professional Development
Presentation Skills
Burton~Fuller Management consultant(s) help individuals develop presentation skills either in small group workshops, by working one-on-one with individuals, or by combining these two approaches. In any case, we review assessment results to clarify the participants’ natural strengths and illustrate how to leverage and adapt them when presenting and communicating. Individual coaching helps individuals apply the skills, adapt their presentation approaches, and deal with specific issues and concerns. Both processes utilize the power of videotape and practice.
Conflict: Dealing With It Effectively and Positively
Conflict among people can disrupt the productivity of even the most talented work group. Understand the various choices we make when we are at odds with people. Learn how to make conflict and disagreements productive rather than destructive.
Staying Productive Through Change
Businesses are ever changing. How do you handle the challenges that change brings on a daily basis? Understand the process of change and how to better lead through the reality of transitions in the workplace.
Effective Business Writing
Writing for various audiences and purposes is an essential business skill. Whether writing an e-mail, preparing a proposal, or writing an executive summary, our writing leaves a lasting impression. Many managers complain that employees at all levels of their organizations fail to demonstrate clarity and conciseness in their writing. This course can improve skill levels and boost confidence.
Influencing Without Authority
How do you convince and influence others when you have no direct authority over them? Whether you are playing a support/staff role, an outside resource, or needing to influence peers, you must influence others to be effective. Learn how to leverage your strengths to create trusting relationships to overcome resistance and get results.
Customer Service: Delivering Excellence
Satisfying customers requires meeting their needs and expectations. Learn to manage expectations and deliver quality to maintain and build your customer base. Use our tool that helps each individual assess their strengths, needs, and stress reactions when working with customers. This program consists of half-day modules to maximize learning and productivity on the job.
Communications: Enhancing Your Skills
Truly successful people are artful communicators. Learn the skills required for listening, questioning and understanding how to better communicate with others.
Electronic Etiquette
The electronic tools available to make us more productive can also be disruptive. This seminar covers ways to use cell phones, laptops, and hand held devices to your advantage without ruining your professional image. Managers and employees can both benefit from these strategies. Professionalism in the Workplace
Understand how your behavior(s) creates a perception of “professionalism” with your co-workers. Explore your Professional Image, which includes interpersonal communication and business etiquette; as well as your Corporate Image - how you model corporate values and how you deal with processes and procedures.
Sales: Building Momentum
Gather your sales force for a day to become more effective in the sales process and boost profits. Learn how to stay motivated; successfully identify and communicate the product/service; build on your individual strengths; and recognize and avoid stress behaviors.
Work/Life Balance – Managing Your Stress
Our reaction to stress can seriously affect our well being and our productivity. Learn how to manage and cope with stress to ensure a healthier, more productive lifestyle.
Telephone Skills
Effective telephone skills are essential to customer satisfaction and productivity. Understanding the communication process and demonstrating the skills necessary to make the process effective can save time, reduce stress, and have a positive impact on your customers – internal and external.
Time: Do We Ever Have Enough?
Successful people know how to maximize the hours in each day. Learn techniques for prioritizing and managing your time to achieve your business and personal goals.
Facilitating Group Consensus
How do you know when a group is really supporting a decision? Learn how to bring groups to consensus as well as when it is important to work toward consensus. |
